FAMILY PSYCHIATRIC SERVICES
SMS TERMS AND CONDITIONS
Effective Date: June 2026
By providing your mobile phone number and opting in to receive text messages from Family Psychiatric Services (“FPS,” “we,” “our,” or “us”), you agree to the following SMS Terms and Conditions.
SMS CONSENT COMMUNICATION
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
TYPES OF SMS COMMUNICATIONS
If you have consented to receive text messages from Family Psychiatric Services, you may receive messages related to the following:
• Appointment reminders
• Appointment confirmations
• Follow-up messages
• Scheduling updates
• Requests for forms or paperwork completion
• Patient portal notifications
• Practice-related communications regarding your care
Example:
“Family Psychiatric Services: This is a reminder of your appointment scheduled for July 15 at 1:00 PM. Reply STOP to opt out of SMS messages.”
MESSAGE FREQUENCY
Message frequency may vary depending on your appointments, requests, and communication needs.
You may receive up to 10 SMS messages per week regarding appointments, scheduling, account status, and practice communications.
POTENTIAL FEES FOR SMS MESSAGING
Please note that standard message and data rates may apply depending on your mobile carrier’s pricing plan.
These charges may vary if messages are sent domestically or internationally.
Family Psychiatric Services is not responsible for any messaging or data charges incurred through your mobile carrier.
OPT-IN METHOD
You may opt in to receive SMS messages from Family Psychiatric Services through the following methods:
If you have consented to receive text messages from Family Psychiatric Services, you may receive messages related to:
• Appointment reminders and scheduling updates
• Follow-up care communications
• Medication and treatment reminders
• Billing and account notifications
• Patient portal notifications
• Requests for forms or questionnaires
• Medical cannabis certification and renewal reminders
• Educational and wellness information
• Community events and practice announcements (when consented to receive marketing communications)
OPT-OUT METHOD
You may opt out of receiving SMS messages at any time.
To stop receiving text messages, simply reply:
STOP
to any SMS message received from Family Psychiatric Services.
You may also request removal from our messaging list by contacting our office directly.
HELP AND SUPPORT
If you are experiencing issues with SMS communications, you may reply:
HELP
to any SMS message.
You may also contact Family Psychiatric Services directly for assistance:
Phone: (270) 557-7410
Website: www.lmaysarnp.com
Email: support@lmaysarnp.com
STANDARD MESSAGING DISCLOSURES
• Message and data rates may apply.
• Message frequency may vary.
• You can opt out at any time by texting STOP.
• For assistance, text HELP or contact Family Psychiatric Services at (270) 557-7410.
• SMS consent is not a condition of receiving healthcare services.
• Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
CONTACT INFORMATION
Family Psychiatric Services
Phone: (270) 557-7410
Website: www.lmaysarnp.com
If you have questions regarding these SMS Terms and Conditions, please contact our office.
CONSENT OPTIONS
Family Psychiatric Services offers patients the ability to choose the types of text messages they wish to receive.
Healthcare-Related SMS Messages
Patients who provide consent may receive text messages related to:
• Appointment reminders
• Appointment confirmations
• Follow-up care instructions
• Medication reminders
• Billing and account notifications
• Patient portal communications
• Medical cannabis renewal reminders
• Practice operational updates
Marketing and Promotional SMS Messages
Patients who separately opt in may receive text messages related to:
• New services
• Educational resources
• Community events
• Workshops and support groups
• Practice announcements
• Special programs and promotions
Consent to receive SMS messages is not a condition of receiving healthcare services. Patients may choose to receive healthcare-related text messages without consenting to marketing communications. Patients may opt out of any SMS communications at any time by replying STOP to any message received from Family Psychiatric Services.
